GDPR & Data Protection


Note: We don't collect any personal data from this website except when you give us information. For cookie consent, please contact our webserver host Names.co.uk


We still follow both Uk and EU law, so  you have the right to be forgotten, should you wish. Please reach out to us to do this.


Also please note as per apple guidelines, it's much better for us to backup systems before working on them. This data is not kept and unless a bespoke agreement is put in place, backups are routinely erased Usually around 14 days.

Repair Terms & Conditions


1. Data Loss Responsibility & Backup Disclaimer

  • You acknowledge that hardware repair, software troubleshooting, or OS reinstallation carries an inherent risk of data loss.
  • It is your responsibility to back up all personal data, files, and software prior to bringing the device in.
  • MacsAreUs Ltd is not liable under any circumstances for lost, corrupted, or unrecoverable data, software, or configuration settings. Data backup services are available upon request for an additional fee.


2. Diagnostic Fees & Authorisation of Repairs

  • There is no initial diagnostic fee, but we do have a deep dive diagnostics fee of £60 which applies to devices that need board level electronics repair. This fee is non-refundable and will be taken as a deposit before intricate diagnostics commences. This will come off the final bill, if you go ahead with the repair.
  • Estimates are based on initial findings. If additional necessary repairs are identified during service, MacsAreUs Ltd will seek your approval before proceeding with additional work.
  • A password is required to complete repairs, the password also confirms proof of ownership, in it's basic form. We reserve the right to refuse to work on devices that have no proof of ownership (i.e. a password).


3. Risk of Repair & Pre-Existing Damage

  • Electronic repairs carry inherent risks, particularly devices with liquid damage, cracked screens, or degraded micro-components.
  • MacsAreUs Ltd is not responsible for pre-existing physical or hardware defects, or for devices that fail completely during standard diagnostic or repair attempts due to prior underlying damage.


4. Unclaimed Property (Abandonment)

  • You will be notified immediately upon completion of repair or diagnostic results.
  • Devices left unclaimed for more than 90 calendar days from the date of initial notification will be considered abandoned under uk law.
  • Abandoned property may be recycled, wiped, or sold to cover unpaid labor and storage costs.


5. Repair Warranty

  • All new hardware repairs and replacement parts include a 30-day limited warranty covering defective parts and our workmanship.
  • Exclusions: The warranty does not cover accidental damage (drops, liquid spills), subsequent user alterations, malware/virus reinfections, or third-party tampering. Second user repair parts do not have a parts warranty.


6. Limitation of Liability

  • To the maximum extent permitted by law, total liability for any damage arising from service, whether through negligence or otherwise, is limited strictly to the total amount paid by the customer for the service rendered. MacsAreUs Ltd is not liable for indirect, incidental, or consequential damages (such as loss of business or income).


6. Vintage Tech

  • All work on vintage technology will be on a best endeavour basis.